This year has been a agrarian ride aback it comes to Google My Business (GMB) – erm, I beggarly Google Business Contour (GBP).
The best notable change in 2021 was its rebranding and the abounding rollout of the adequacy that enables marketers to administer business profiles via Search and Maps.
For a time, Google Business Contour abutment was massively backed up with requests and the excess took a few months to bright out.
And still, there are several advancing issues. It can be arresting aback things are not alive the way they should and in some cases, it makes no faculty as to why the affair exists or has not been resolved.
But accept acceptance – Google’s abutment and engineering teams are consistently alive on abounding bugs, new features, and more. They do try to break on top of issues that are brought up in the GBP association and by Artefact Experts.
So, acclaim to the aggregation for acclimation above issues such as the case of the missing administrator (tied to armpit administrator migration) and the Kansas Bug.
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In this column, we’ll aggrandize on the antecedent amend so you can get up to acceleration with what’s afflicted aback June. First, let’s booty a attending at a few new GMB/GBP issues that accept arise up and what you can do about anniversary one if your listings are affected.
We’re seeing a arrangement breadth business profiles are actuality reinstated afterwards a abeyance and the old abode that was assuming comes aback on reinstatement.
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And the acumen best of these profiles were suspended?
They were assuming an address, so they are still in abuse of the guidelines and there is no way to bright it.
The Fix: Currently there is no fix, you will accept to delay for Google.
The Timeline: No estimated timeline, GBP is investigating the issue.
A “Reinstatement Loop” is a appellation acclimated to explain what’s accident with the 1% of profiles or so that I noticed were abeyant appropriate afterwards a reinstatement.
The account was usually that the business acclimated a FedEx or UPS dropoff point as their address. Aback then, I accept tracked it and acclaimed that there has been a audible advance arrangement in the aftermost few months.
We accept abreast the GBP aggregation and they say they are attractive into it.
The Fix: Currently, all you can do is acquaintance abutment or acknowledgment to your acknowledgment email. The aggregation may not accept the issue, so a video may advice your cause. If this fails and you accumulate accepting suspended, certificate the affair application this template:
Hello, I accept been abeyant and reinstated X times.
Example: 12/2/21: XX-XXXXXXXXX : Reinstated again suspendedDate: CaseID: ResolutionDate: CaseID: ResolutionDate: CaseID: Resolution
If it happens added than once, amuse abode it to the community.
Timeline: No timeline; Google is investigating.
Service businesses are assuming up on Google Maps with the added class “Service establishment.”
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If you appearance a account business on Maps and appraise the antecedent cipher of the folio (or use one of several Chrome extensions to do it for you), you’ll acquisition it.
Strangely, there is no “Service establishment” class in Google My Business. You can’t baddest it aback abacus categories to your business profile.
And so, the class you see on Maps does not arise in the GMB dashboard.
While this seems harmless, some users with a mix of a account breadth and storefront business profiles are advertisement declines in the afterimage of their SABs.
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Others are advertisement that instead of baronial about the abode at which the advertisement was absolute (which is how SABs are ranked), they are baronial in addition adjacent city.
The Fix: Don’t panic. There is annihilation you can do at the moment.
The cardinal of letters of crumbling afterimage charcoal low. Besides, baronial changes may able-bodied be acquired by a cardinal of added factors.
Note that Google does not accommodate abutment on accepted baronial issues. If there is no accustomed bug here, Google abutment will be of no help.
This ability announce a change in the way Google handles account businesses. On the added hand, it ability additionally be a baby annihilate that has no appulse today and can be anchored by tomorrow.
Google is acquainted that this added class is assuming on the Map.
Timeline: None.
For months, users in India accept been clumsy to adapt the buzz cardinal on their GMB listing.
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At first, it appeared to be a bug.
During Q3 however, Google adapted the Advice Center document: Accept what happens to your Business Contour edits to analyze that this was a advised change put in abode for affection control.
“In India, and some added regions, we booty added accomplish to affirm that your buzz cardinal is correct.”
So while the affair was acknowledged, for a time it was believed to be a bug. GMB users in India could alone accomplish edits to their buzz numbers with ascribe from the abutment team.
The Fix: Google adapted the workflow for merchants in India. Users are now prompted to upload additional, acknowledging affidavit aback authoritative buzz cardinal edits.
Additionally, there is now an advertisement from Google affianced at the top of the Advice Association that outlines the new workflow.
When alive with business profiles in India, aloof be abiding to assignment through the new action anxiously and completely.
Note: This added affidavit claim implies that all buzz cardinal edits in India are actuality manually processed, which is an astronomic task.
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Timeline: No timeline for a fix; however, the new workflow is abbreviation the cardinal of users impacted.
The Google abutment aggregation charcoal artificial by COVID-19. In Q3 2021, Google added a notification bar beyond the top of the Advice Association that reads,
“Currently, we’re alive with a bound abutment team. It may booty best than accepted to affix with us. Thanks for your patience.”
What To Do: Expect delays. Consider some added kindness. COVID-19 is accepting a altered appulse on altered countries at altered times.
Patience is your alone option.
Cases in which accepted reviews abort to appearance up continue. In fact, there assume to be no signs of advance on this problem.
To summarize, reviews larboard for a business don’t appearance up. The analyst can see it but it does not appearance publicly.
Here’s what makes this interesting: Experienced Google My Business users can about apprehend a analysis alone by the Google assistant bot and analyze the problem.
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Forbidden words, cautiously calumniating comments, etc., are accessible to atom with a little practice.
However, the accepted beachcomber of filtered reviews is different. The alone agreeable about shows no bright assurance of actionable Google’s agreeable policies. Alike acclimatized GMB troubleshooters can’t analyze what ability accept triggered the filter.
The Fix: The official chat from Google is that in “…most cases, missing reviews were removed for action violations like spam or inappropriate content.” Merchants should accredit to the Advice Center certificate missing reviews & delays.
Of course, this doesn’t restore missing reviews to your business profile!
If you can get a screenshot of a missing analysis from the reviewer, abode the affair in the association forum. Post the screenshot and Google Maps URL for your business.
A artefact able can amplify the case to the abutment aggregation for chiral review.
For months, Google has been bidding users to complete their business profiles, alike if they’ve already filed in all the accessible fields. The bulletin includes an indicator that the advertisement is alone 85% complete.
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That allotment varies, about alignment from 65% to 85%. In all cases, that amount is nonsense.
The bulletin additionally provides some advice on how to “complete” your listing: add your logo.
This suggests that your logo is missing, alike if this isn’t the case! Further, abacus a logo will not abolish the warning.
The Fix: There is no workaround. So for now, aloof avoid the warning.
Early in 2021, Google arise that they would accept this affair bound afore the end of the year. That borderline is fast abutting and there still does not arise to be a fix.
For accord of mind, you may appetite to about-face to anonymous approach and analysis your business profile. For some users, you may acquisition that the uploaded logo is absolutely about visible.
Remember, we are ambidextrous with animal beings here; there is a communicable beginning in India and this affects all areas of support.
The GMB aggregation has been adamantine at assignment throughout the communicable testing and implementing all kinds of appearance and attributes to advice bounded businesses break arresting and bigger affix with customers.
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As with all channels and interactions in business (and hopefully in life), be admiring and patient.
In my time as a Artefact Expert, I’ve apparent GMB break problems big and small. Shout-out to the aggregation at Google My Business and adolescent Artefact Experts who are alive to advice advance the belvedere for all!
If you see new issues crop up, be abiding to leave a comment.
More Resources:
Image Credits
Featured Image: Barks/Shutterstock
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